Unlike any other
gas heater repairer in Canberra…

…or anywhere else, for that matter

 

It might sound like we’re bragging, but the proof is in the pudding pipes.

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Done Once. Done Right.

It’s not just hot air!

7 Day On Call Emergency Gas Heating Service in Canberra & Surrounds

In fact, we promise to answer your emergency call or immediately return it AND we offer a 2 hour arrival window for any emergencies needing a heater repair in Canberra. Bonus: we’ll talk you through how to stem the situation over the phone and if you really can’t wait, we’ll do whatever we can to get someone there ASAP (even if that means after-hours)

We Arrive When We Say We Will

Although it’s a bit embarrassing for the industry that we have to promise this, we know you’ve dealt with some gas heating cowboys in the past. We plan on changing your perception of gas heater technicians. We not only turn up on time, but we also deliver exceptional customer service with some world-class communication skills along the way. That means you’ll hear from either the technician tackling your job or our team in the office as often as you need to – you’ll never be wondering what’s happening or when someone’s showing up

We’ve Got Decades Of Gas Heating Experience, Our Own Equipment, & Upfront Pricing

Again, we’re sure we don’t have to tell you this, but there are plenty of gas heater service technicians in Canberra who advertise a very sweet-looking $99 fee (or less) on their website, only to slug you with a much heftier invoice once they’re taking up space in your kitchen. We’re a family owned and run business with over 2 decades of experience under our belts, and we’re completely transparent with our pricing. In fact, most of the time you’ll find we’re incredible value for your dollar in the long run

Do you have a gas heater breakdown?

Got a gas heater emergency in Canberra or surrounds? Need someone out today? Quick, give us a call right now on (02) 6288 9929 and we’ll send someone out ASAP.

For anything slightly less urgent, simply call us and we can get the ball rolling right now or use our online enquiry form and receive a response within 10 minutes. We’ll then confirm what you need, schedule a time for assessment and/or repair, and – most importantly – turn up when we say we will no matter how big or small your job is.

Once our team members have arrived, they’ll explain exactly what the process is and what the cost will be, and then get on with the job…

so you can get on with your life!

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Get a quote today

For Your Peace of Mind

We are fully licenced gas heating technicians

We have unparalleled levels of care for our clients and their heaters

We service, repair and replace all gas heating

Exclusive 7 year installation warranty

Heating brands we proudly service, repair and replace:

Gas heating we service, repair and replace in Canberra, Queanbeyan & Jerrabomberra

andrew-julia-angel

Family-Owned. Independent. Canberra Locals.

I’m Andrew Skipper, the Owner and Master Problem Solver of Canberra Plumbing & Drains.

My wife and family and I have been running businesses in this industry for over 2 decades and we’ve built a team of staff so qualified and accredited, we’d need a whole wall in the office just to hold up their certifications. We’ve been those plumbers Canberra locals go-to when they’ve had enough of dealing with shonky operators who overpromise and underdeliver, use second-grade equipment and materials, and who don’t turn up on time (or at all)!

Because we’ve been in this game long enough to build an excellent reputation, we do everything we can to keep those promises – and exceed them. Throughout Canberra, Jerrabomberra, and the Queanbeyan areas, we’re known as the folks you call when you need the job done right. The first time. My wife makes fun of me for being the most detail-oriented person she knows, which certainly means great things for you as a customer of Canberra Plumbing & Drains.

Plus, we pride ourselves on being the best communicators around:

  • if we promise same-day service, you can count on it
  • if we think there’s a long-term solution to your problem, we’ll take the time to explain it to you
  • if you’re experiencing a serious heating emergency, we’ll even talk you through what to do so you can hold down the fort until we get there
  • our Canberra heater repair techs are the best in the trade and the easiest tradies to get answers from to boot. They’ll keep you in the loop during every step of the process so you’re not hit with any unwelcome surprises, you’ll know how long everything should take, and you know exactly what’s going on with your job

There are no AWOL tradies here – we have a team of fabulous office staff who will get in touch with you over the phone so you can schedule a time with your heater tech that works around your busy schedule. We know your time is precious, so we go over-and-above to ensure you get the job done. Fast. On time. And with great communication.

We’re not just experts in heating, but in community, too! We’re your neighbours, your mates, and your go to for everything plumbing and heating in Canberra. Find out more about the team here, including Lambchop, our head of Office Happiness.

No one thinks they’ll love their plumber, until that plumber overdelivers on their promises (and saves the day!)

“Brodie was super helpful as was his offsider on the day. Did a cheeky drain unblock on his way out. 😁. Thanks so much guys.”

“It was an extremely respectful, professional and well executed service…”

They showed up when they said they would (on the same day) and most importantly I didn’t have to worry about a thing as they took care of everything from start to finish…”

“…you get a professional job with prompt service, transparency in what it may cost and why, and they clean up after themselves.”

Andrew Skipper - Manager of Canberra Plumbing

 We’ll guarantee our work.

And more… I’ll personally promise we will always strive to go above and beyond your expectations.

We take our credentials very seriously

Our reputation throughout Canberra is something we’ve worked hard to build and maintain for nearly 25 years. From a family owned and operated business to hiring multiple, highly trained and experienced staff, Canberra Plumbing & Drains aims to surpass the standard of any other heater repairer you’ve ever welcomed into your home – which is why we’re so invested in our team’s commitment to qualifications and experience.

From making sure your gas heater is humming along to advice and installation when it’s time for a new system, or even if you just need a peace-of-mind check of your current system – our team members are the best of the best – handpicked by us and held to the highest standard.

We’re comprehensively insured and we’ve racked up 19 years with HIA as a Silver Member.

More Customer Love for Canberra Plumbing & Drains

Don’t just take our work for it

 

We own all our own equipment and only invest in the top quality stuff – so no tools or machinery breaking down on the job and no ‘substituting’ a part that’ll “do the job for now” regardless of whether you – the customer – can see it or not. Whether it’s a fancy new tap front and centre in your kitchen or a pipe that goes underground, you can be assured it’s the best quality around.

“…I managed to book in super quickly for an emergency issue. The booking window was only 2hrs and they called half an hour before so it was super easy for someone working full time…

…Great service. Turned up on time!

…Pricing was super reasonable considering the quality work…

“…From the initial call answering to the appointment booking and plumber’s visit, everything was done with utmost professionalism and commitment to customer satisfaction…

Our motto is:
‘Done once, done right’

Plumbing van with Canberra in background.

We’re sticklers for quality here at Canberra Plumbing & Drains, and, aside from our incredible heating skills, we pride ourselves on offering exceptional customer service.

Tap into our knowledge and benefit from qualified, reliable gas heating technicians in Canberra who can take on anything from a heater service to a new system installation or replacement.

So, take the plunge

and give us a call today

logo-canberra

Canberra Plumbing & Drains works with only the best

– so we deliver you only the best

We own all our own equipment and only invest in top quality – so no tools or machinery breaking down on the job and no ‘substituting’ a part that’ll “do the job for now” regardless of whether you – the customer – can see it or not. Whether it’s a fancy new thermostat or the smallest sensor that goes deep inside your ducted heater, you can be assured it’s the best quality around.

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Got a gas heating emergency in Canberra and surrounds?

Click here to call us right now

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Just looking for a quote or specific information?

Send us some details or photos and we’ll get back to you pronto

Are You Ready for A Gas Heater Service

Reasons to look after your heating annually

Gas Heating Isn’t a Luxury in Canberra. It certainly makes us feel warm and cozy on the inside as well as the outside but without heating in the dead of winter Canberrans cannot be held responsible for our consequential behaviour (haha). Just ask the parents with a newborn and no gas heating. Or the family with a sick loved one at home and no gas heating. There are times when we least expect it that our gas heating really becomes so essential in Canberra and you need to know who to turn to. One of the first things we check on a gas heater breakdown is the service history of the gas heater. And, as you might guess, the sheepish answer is “I got it serviced years ago but not recently”. Servicing your gas heater annually enables a qualified gas heater technician to not only clean and tune up the machinery and reprogram the computer but also test for important leaks (like deadly carbon monoxide), loose wires (potential fire hazard) and a wide range of important aspects of your heater’s safety and performance.

Licensed professionals waiting to help, make an enquiry now

5 Top reasons to service your gas heater annually:

  1. It helps prevent avoidable breakdowns by keeping your gas heater operating optimally;
  2. Allows dangers to be found such as deadly carbon monoxide leaks or potential fire hazards;
  3. Keeps running costs as low as the machine is capable of at its age and condition;
  4. It keeps the air cleaner which the gas heater circulates (dirty machine, dirty air);
  5. Gives you information about how your gas heater is ageing. You’d rather be forewarned if you are on the way to a new gas heater.
Not all gas heater services are created equal. There are plenty of seemingly reliable companies in Canberra pricing gas heater services for under $200. We find that type of company has ways of cutting corners on the quality and safety of your gas heater service. So here is some of what we do and you can expect as a minimum:

What can be included in annual gas heater service:

  • You will have a 2 hour time of arrival you can expect we will arrive within
  • You choose what day and time suits you. We don’t group servicing in one area on one day
  • We clean all the internals of the furnace including the fan, housing, injectors and sensors
  • Clean the return air grill and replace the filter wool when required
  • Check and set operating gas pressures
  • Check and record carbon monoxide levels
  • Write a report for you to keep for your records so you know what has been done and give you any recommendations to note.

If you need your gas heater serviced, we are here to help. You can give us a call or email us to arrange a time for our qualified gas heater servicing team to attend your home in Canberra, Queanbeyan or Jerrabomberra.

Plumbing van in Canberra area
WHAT DO I DO IF MY GAS HEATER BREAKS DOWN?

One of the most important things is try not to panic! You’re in good hands here at Canberra Plumbing & Drains and we are only a call or click away. We have epic same day service due to the skills of our office team and they can help stem the issue until your gas heater repairer arrives to your home. We have an intimate knowledge of Canberra, Queanbeyan and Jerrabomberra because we are local. No national call centres here!

SOME SIMPLE THINGS YOU CAN DO BEFORE WE ARRIVE
  1. If your gas heater is smelly and you are worried, turn the power off to the appliance and turn the gas off too.
  2. If there is a loud noise coming from the gas heater turn the heater off via the controller or thermostat.
  3. If there is smoke coming through the vents turn the power off to the gas heater and turn the gas off too.
  4. If your gas heater controller isn’t working, make sure it isn’t battery operated. If you no longer have a manual, google the make and model to find the instructions. YouTube have many videos on how to replace batteries too which can be very helpful.
  5. If in doubt, ask our trained office staff for any tips for a specific concern you may have.
WHAT WILL THE GAS HEATER REPAIRER DO WHEN THEY ARE AT MY HOME?

Our gas heater repairer will carry out the necessary investigations required to find the problem with your gas heater. Many gas heaters in Canberra get knocked around with changing temperatures at the beginning and end of the season as well as the extreme temperatures we experience through the peak of our season. Summer conditions can also play havoc on gas heaters in Canberra not just winter.

Depending on the issue you are experiencing the gas heater repairer will do something like the following:

  • Inspect the gas heater wherever it is located in your home such as inside, outside, in the roof or under the house;
  • Test the gas heater either via the furnace, the controller or thermostat;
  • Narrow down the issue testing various components or physically inspecting; connections, parts performance, pressures within the system, time delays, sensing irregularities, heat exchanger condition and many other aspects throughout the gas heating system;
  • Once a diagnosis is made the heater repairer will speak with you about what the issue is, what your options are and determine what you would like to do from that point forward;
  • If parts are required we only supply and fit genuine parts. No cheap generic parts will be used in repairing your gas heater so you can be rest assured of quality and a warranty to back up the fantastic service you receive.
Why has my heater broken?

If your gas heater has not been serviced or maintained it will not be working to its potential. In Canberra your gas heater works harder than most locations in Australia and needs to be serviced yearly. A gas heater not serviced annually will reduce its life dramatically particularly if it is used day and night. We have had to replace heaters as young as 5 years old right through to 30 years old due to the following factors:

  1. Poor installation of the gas heater and ducting when it was new. Unfortunately this is an all too common issue we come across and negatively impacts your gas heater’s performance and longevity
  2. Lack of proper, thorough maintenance. Again, not all servicing on gas heaters in Canberra is created equal.
  3. The brand of your gas heater will determine overall quality and longevity.
  4. Ware and tear will always be a factor at some point in the life of your gas heater
  5. Location of the gas heater will affect its lifespan. A gas heater outside will not last as long as a gas heater located in the roof or under the house given the conditions we experience in Canberra through the summer and winter.
When is it a good time to ask questions?

The best time to ask questions is when you think of one! Alternatively once the gas heater repairer has had a chance to fully investigate the issue with your gas heater they will have the answers you need. They will present their findings to you and then you can pick their brains as much as you like. Our gas heater technicians are very experienced and there really isn’t anything they cannot answer for you. So, don’t be shy! Ask away and ensure you have all the information you need. That way we can get to work and get the gas heater up and going as quickly as possible for you.

Benefits of Ducted Gas Heating

Ducted gas heating is one of the essential services within a home in Canberra. At Canberra Plumbing & Drains we pride ourselves on supplying and fitting only the top brands on the market. We test and compare gas heating brands and products continually to ensure we are providing our clients with the best performing products on the market.

Gas ducted heating is a firm favourite in Canberra for some of the following reasons stated by Seeley International the home of Braemar:

  • Natural gas heating is the ultimate in safety, reliability and efficiency.
  • Cheaper to run and reaches desired temperatures much faster when compared to reverse cycle heating.
  • Flexible zoning options provide complete control over your individual comfort needs by heating only parts of the house in use which can possibly save you up to an extra 60% on running costs.
  • Flexible installation for all types of homes and roof spaces.
  • Ducted gas heating won’t dry your skin and eyes. It’s a different kind of cosy warmth.
  • Better for the environment with low CO² emissions.

Looking for a New Gas Heater this Winter?

Canberra Valley Plumbing & Drains Exclusive 7 Year Warranty Offer*

$700 CASHBACK OFF SELECTED INSTALLATIONS

On new ducted gas heaters. Ask us how! *Conditions apply.

Is a New Ducted Gas Heater Better Than My Old One?

New ducted gas heaters are generally far superior than an older gas heater. New gas heaters have the following benefits:

    • Warranties given with a new gas heater gives you peace of mind. At Canberra Plumbing and Drains we have an exclusive 7 Year Warranty on many of the gas heaters we supply and fit
    • Choice of star ratings allows you to find a balance between price point for purchase and running costs
    • Programming functionality allows you to flexibly use your ducted gas heater any way you wish including controlling the gas heater using your phone
    • Zoning your gas heater so that you can heat some rooms in your home at specific individual temperatures and not heat others at all

    Star Ratings Help Save You Money

    Star ratings are the standard quick guide to illustrate what you might expect to pay on running your new gas heater each year and potential savings as well. The higher the rating, the more energy efficient and bigger savings for you.

    The following diagram shows what you might expect to save on running costs of an old ducted gas heater compared to a new ducted gas heater per annum.

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    4 Star Gas Energy Rating

    13% energy saving or approx. $230 per year

    %

    5 Star Gas Energy Rating

    22% energy saving or approx. $420 per year

    %

    6 Star Gas Energy Rating

    30% energy saving or approx. $560 per year

    It is important to note that energy ratings are tested in ideal conditions with all the manufacturer’s recommendations for installation. If your installation isn’t meeting those standards your heater may not meet the star rating. If you service your gas heater each year you will also keep the energy efficiency at its optimum level. Leaving the gas heater to struggle through without annual servicing will quickly increase running costs.

    How Does Ducted Gas Heating Work

    Ducted gas heating is a process where heated air from the furnace (or gas heater) is blown through duct work to each room of the home. The air is circulated inside the home and returns to the heater via a return air grill to be heated again. In Canberra, ducted heaters are situated either outside, in the roof or under the house depending on the best access. The location of the heater dictates if the ducts will be run under the house or in the roof. This in turn decides the location of the vents in each room.

    Gas heater new installations

    Programming Heaven

    Ducted gas heating is a process where heated air from the furnace (or gas heater) is blown through duct work to each room of the home. The air is circulated inside the home and returns to the heater via a return air grill to be heated again. In Canberra, ducted heaters are situated either outside, in the roof or under the house depending on the best access. The location of the heater dictates if the ducts will be run under the house or in the roof. This in turn decides the location of the vents in each room.

    Canberra Valley Plumbing & Drains Exclusive 7 Year Warranty Offer*

    $700 CASHBACK OFF SELECTED INSTALLATIONS

    On new ducted gas heaters. Ask us how! *Conditions apply.